Managed IT Support
Remote troubleshooting, user support, routine maintenance, IT inventory, and clear issue tracking.
Your outsourced IT team
Reliable IT.
Reliable IT.
Less downtime.
More time to grow.
Practical IT support, cybersecurity, backups, networking, and website care for small and medium businesses in Sri Lanka.
Straightforward service packages · Clear scope · Personal support
IT environment overviewExample status
Network & devicesRoutine health checks✓
Backup readinessJob checks and recovery planning✓
Security essentialsUpdates, access, and MFA reviews✓
Website & SSLRenewal and uptime monitoring✓
Illustrative dashboard graphic — not a live monitoring feed.
✓ Proactive maintenance
✓ Clear monthly packages
✓ Remote-first support
What we manage
IT services that keep business moving
One technical partner for everyday IT maintenance and the digital essentials your business relies on.
Server & Network Care
Health checks for servers, routers, switches, Wi-Fi, VPNs, and other business infrastructure.
Cybersecurity Essentials
Practical security reviews, MFA, access management, endpoint protection, and update checks.
Backup & Recovery
Backup monitoring, retention reviews, recovery planning, and scheduled restoration tests.
Website, Domain & SSL
Website upkeep, domain expiry reminders, DNS changes, HTTPS checks, and certificate troubleshooting.
Business Email & Cloud
Help with business email accounts, user setup, cloud collaboration, and routine administration.
A practical IT partner
Talk about your setup
Professional IT care, without a full-time IT department.
Small businesses need technology that works, but they may not need a full-time IT employee. We provide planned maintenance and straightforward support based on the services agreed with you.
✓
Know what is includedWritten service limits, agreed support hours, and transparent add-on costs.
✓
Prevent avoidable surprisesRoutine checks and reminders help surface issues before they become urgent.
✓
Keep records organizedMaintenance notes, asset details, and practical recommendations for your business.
How it works
A simple process, from day one.
We start by understanding your environment, then agree the right level of support.
01
Discuss & assessReview your users, devices, website, and current pain points.
02
Agree the scopeChoose a package with clear inclusions, exclusions, and response targets.
03
Set up & documentConfirm authorization, access, backups, monitoring, and maintenance records.
04
Maintain & reportComplete scheduled tasks and provide a concise service summary.
Simple monthly plans
Choose the support you need
Sample packages for small business websites and IT environments. Final pricing depends on scope and complexity.
Essential Care
LKR 12,500 / month
For a small office that needs dependable basic support.
- Remote support within agreed hours
- Basic network and device checks
- Domain and SSL expiry monitoring
- Routine maintenance summary
- Defined monthly support allowance
Business Care
LKR 25,000 / month
For SMEs needing ongoing support and scheduled maintenance.
- Everything in Essential Care
- Scheduled server and network checks
- Patch and access reviews
- Backup status oversight
- Monthly IT health report
Secure Care
LKR 40,000 / month
For businesses requiring broader maintenance and security oversight.
- Expanded support allowance
- Enhanced security configuration reviews
- Backup recovery-readiness checks
- Website and SSL oversight
- Priority under agreed service terms
Illustrative pricing only. Hardware, hosting, domain registrations, software licenses, major projects, emergency remediation, and 24/7 coverage are excluded unless expressly agreed.
Frequently asked questions
Good to know before getting started
Do you replace our existing IT employee?
Not necessarily. An MSP can supplement an existing employee, handle specialist tasks, or support a business that does not have a dedicated IT administrator.
Are hosting, domains, and software licenses included?
They are usually charged separately or listed explicitly in the proposal. This keeps third-party fees transparent and avoids unexpected renewals.
Do you provide 24/7 emergency support?
Only if a separate service agreement and staffing arrangements provide it. Standard packages should clearly state service hours and response targets.
Can you manage a website built by another provider?
Usually, after confirming that the customer owns or is authorized to manage the site and that appropriate access and backups are available.
How do we get started?
Book an initial discussion. We will review your needs, identify the scope, and recommend a suitable package before any work begins.
Let's talk technology
Need a reliable IT partner for your business?
Tell us a little about your business, current setup, and the problems you want to solve. We'll arrange an initial conversation and recommend the next step.
Book an initial consultation
A short conversation to understand your IT needs and the right service scope.
Contact us on WhatsApp No obligation. Final services and pricing confirmed in writing.